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My card is not working, what should I do?

Your debit card

If your debit card is not working for any transaction, please contact us or visit your local branch.

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Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Your credit card

If your credit card is not working for any transaction, our telephone helpdesk can help in a number of circumstances. Please contact our credit card helpdesk.

Card services
0370 333 9091 (overseas +44 370 333 9091)
Minicom: 0800 141 3999
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Your Online Banking card

If your Online Banking card for use with a card-reader is not working, please contact our helpdesk. Please have your Online Banking customer number to hand.

Online banking helpdesk
Chat online with one of our advisors

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