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Why has my debit card been declined?

If you have had a transaction with your debit card declined, please check the following:

  • Check the expiry date of your card. Is it still valid?
  • Check what methods of payment are accepted by the company you are paying. Do they accept Visa?
  • Check the available balance of the account your card is linked to. Are there enough available funds?

If you have checked and ruled out these three possibilities, we recommend you call or chat with telephone banking who will assist you further.

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Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.