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Why has my debit card been declined?

If you have had a transaction with your debit card declined, please check the following:

  • Check the expiry date of your card. Is it still valid?
  • Check what methods of payment are accepted by the merchant you are paying. Do they accept Visa?
  • Check the available balance of the account your card is linked to. Are there enough available funds?

If you have checked and ruled out these three possibilities, we recommend you call or chat to telephone banking who will assist you further:

Personal customers

03457 888 444 (+44 8705 888 444)
Customers with hearing and speech impairments can contact us by Minicom number 0800 404 6161
Calls may be recorded

Chat with us
For direct help with this now chat with one of our team

Chat now

Business customers

03457 11 44 77 (+44 8705 11 44 77)
Calls may be recorded

Private clients

0345 30 50 600 (+44 118 963 9696)
Calls may be recorded

Please have your Customer Number & PIN ready when you call. These are the same details you use to log in to Online Banking.