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What do I do if I've blocked my debit card PIN at a cash machine?

If you have entered the wrong PIN too many times at a cash machine, you cannot use the card at any other cash machine or point of sale retailers.

The card will also not work for purchases made over the telephone and online.

To get your PIN unblocked please follow these instructions:

  1. Log into Online Banking at www.nwolb.com (opens in a new window) and select 'Cards'
  2. Under 'Manage my debit card', select 'Get a PIN reminder'
  3. You will be prompted to enter the last 5 digits of your card, your date of birth, sort code and account number
  4. Press submit and a PIN reminder will be posted to you within 5 working days.

This will automatically unblock your PIN, so no further action will be required.

Alternatively you can contact us for help:

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Telephone banking
Personal customers - 03457 888444 (Overseas +44 3457 888444)
Business customers - 03457 114477 (Overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Please have your Customer Number and PIN ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Online Banking.