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Why has a cancelled direct debit been claimed from my account?

It is possible for a company to reinstate and then claim a cancelled direct debit. This is usually because they believe that they are still owed a payment. You should make contact with the company to make sure this is the case.

If a cancelled direct debit has been claimed from your account then it is in scope for a recall (if same day) or an indemnity claim (any day in the past).

You can contact us to investigate this.

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