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How do I close an account?

Please choose your account from the options below and you will be given further information on how you can close your account.

I live abroad and want to close my account

If you are unable to close your account in branch, you can choose to provide the closure request in writing - the letter should be sent to the address of your account holding branch. This would need to include:

  • Your full name
  • The sortcode and account number of the account in question.
  • Signed by the account holder(s)
  • A contact telephone number
  • A contact postal address

If the account is overdrawn or has charges outstanding on it:

  • A cheque for the outstanding balance written to yourself

If the account is in credit:

  • Details of what you want us to do with the money (e.g. send it to another account; write them a cheque for the amount).

Personal current accounts

To close a personal current account you will need to visit your local NatWest branch along with your Debit Card, Pin and proof of ID. Please see the forms of ID we can accept (opens in a new window).

NatWest branch locator
Find your nearest branch using our branch locator (opens in a new window).

Business current accounts

If you are looking to close your only, or last remaining business current account you would need to write to us. See our Business Account Closure form (PDF 67KB).

If you are looking to close one of your business accounts and it is fully active, our team should be able to help.

Business customers
03457 114477 (overseas +44 3457 114477)
Minicom: 0800 404 6161
Open 24 hours a day
Calls may be recorded

Stocks and Shares ISAs

You will also need to visit your local NatWest branch to close a Stocks and Shares ISA.

Savings accounts

If you are registered for Online Banking you can close an instant access savings account online. You can also close a Cash ISA online, as long as you do not want to transfer the funds to another ISA product or provider.

Your account will need to be in your sole name. If this is your only account with us, you won't be able to close it online.

To close a savings account online:

  1. Log in to Online Banking at www.nwolb.com (opens in a new window)
  2. On the 'Account summary' page select the account you wish to close
  3. At the bottom of your mini statement for that account, select 'View account details'
  4. Below the account details, select 'Need to close your savings account?'
  5. Complete the information asked for on the form and submit

Once we've received the form, your account will be closed within 2 working days.

Please note: You will lose access to your complete online statement history for this account from the point of closure, so please think carefully before you do this. You may wish to print or download any statements before proceeding. You can download up to one year at a time in a number of different formats using the 'Statements' option.

To close any other type of savings account, or if you prefer, you can visit your local NatWest branch along with your Debit Card, Pin and proof of ID. Please see the forms of ID we can accept. If you don't have a Debit card relating to your savings account, please bring in an active Debit card on any account you hold with us.

Fixed Term Savings Accounts require 35 days written notice and an early closure charge may apply.

Alternatively, if you wish to close an Instant Access savings account or a Cash ISA, you can write to:

Chatham Retail Customer Service Centre
Western Avenue, Waterside Court
Chatham Maritime, Chatham
Kent
ME4 4RT

When writing to us, please sign and date the letter and also tell us where any remaining funds in the account should be transferred to.

Your NatWest loan account

To close your loan account you would need to contact our lending department.

Existing loans
0345 366 5502
Minicom 0800 404 6161
Open Monday to Friday 8am - 8pm (excluding bank holidays), Saturday 9am - 4pm

Fixed Term Savings Accounts, Fixed Rate Bonds and Treasury products

To close a Treasury product you hold with NatWest you will need to contact Telephone Banking.

You may close your Fixed Term Savings Account at any time before the Fixed Term Start Date and no Early Closure Charge will apply. After the Fixed Term Start Date you may close your Fixed Term Savings Account before the Maturity Date on giving 35 days written notice to a branch.

Please note: in order to close a Fixed Rate Bond you must give 35 days written notice of your intention to close your account before it has reached its maturity date, and you may incur an Early Closure Charge for this.

Your NatWest credit card

If you wish to cancel your NatWest credit card, please contact Credit Card Services.

Card services
0370 333 9091 (overseas +44 370 333 9091)
Minicom: 0370 154 1192
Open 24 hours a day.
Calls may be recorded.
Call charge information.

Provided we have all the information we need, your account will normally be closed within 5 working days. Specialist accounts will take longer.