How can we help you?

Create, edit and delete a nickname for your accounts by using the mobile app. You might want to set a nickname to help make spotting that account easier or to help keep track of it. For example, if you are saving up for a new car then you might want to use the nickname ‘New car savings’. Edit nickname is not currently available for credit cards.

To create or edit a nickname you will need to complete a biometric approval check. We want to ensure this feature is safe for everybody to use. You are your strongest password and by using biometrics you can manage your accounts more securely. You can use up to 20 characters including a-z, 0-9, spaces and most symbols. Some nicknames are not allowed, and you will see a message notifying you if this happens. Please select a different nickname.

Please remember: we’ll never contact you unexpectedly and ask you to move money to another account or provide your security details. For more information and support please visit our security centre (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website