How can we help you?

To update your mobile number you can either use the mobile app or Online Banking, you will need to be registered for Biometrics to change your mobile number in the mobile app, or for Online Banking you will need your mobile app if you are registered for Biometrics or you can use a card reader if not.

Don't have a card reader? Find out how to order one in How do I order a new, replacement or additional card-reader?

You can check what mobile phone number we have for you in the mobile app by going to 'Manage your personal details' or in Online Banking by going to 'Your details'.

Updating your mobile phone number

Using the Mobile App:

  1. Select the profile icon in the top right hand corner of the screen and then 'Manage your personal details'
  2. Select the arrow next to your mobile number
  3. Select a country code from the drop down list, then enter your new mobile number and tap 'Next
  4. Confirm that your mobile number is correct, tap confirm and then authorise the change using your biometrics

Using Online Banking

Select 'Your details' and then 'Update mobile phone number'

Type in your new number into the 'New mobile number' box. Then retype it in the 'Repeat new mobile number' box.

Make sure your number and country code are correct, then authorise the change using your mobile app if you are registered for Biometrics or your card reader

After you have changed your mobile number, you will need to wait a for 3 full calendar days (starting from the next day) before you can receive the activation code to register for the Mobile Banking App or change your mobile number again using the mobile app. In the meantime, you can still use Online Banking.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

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Find Cora in the mobile app, Online Banking or our website