How can we help you?

If you are looking to change your business address, you can complete our digital Business Change Details form (opens in a new window)

The form will ask you for the email addresses of the people with signing permissions on the account.

We’ll then email your signatories and ask them to authorise the request by uploading an image of their signature.

If you have access to Online Banking or the mobile app

You are also able to change your registered address or statement address when logged into Online Banking at www.onlinebanking.natwest.com (opens in a new window) or the mobile app. Start a chat and Cora, our digital assistant, will process the request, without needing to transfer you to a person. Simply ask Cora to 'change address'.

If you're using  the mobile app and have registered for biometrics, click your profile, then 'manage my business profile' to update your details.

For assistance, click 'Help', then 'Message Us' and chat to Cora about what you want to update

If you are looking to close one of your business accounts, you can do this securely via webchat by clicking 'Chat now' (opens in a new window) .

You have the option of using Webchat to make your address change, if you are unable to log into Online Banking. Click 'Chat now' on any business page of our website (opens in a new window).

To use this route, your Online Banking must have been fully authenticated with the use of a card reader, along with an active debit or Chip and Pin (CAP) card.

For more help managing your account, please visit our Managing Your Accounts Hub (opens in a new window).

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website