How can we help you?

You can view up to seven years' worth of account statements and you can download, save and print a PDF version of your statement in Online Banking.

Download a PDF statement

For help with downloading a PDF statement, you can watch our video or follow the step-by-step instructions.

1. Access your Online Banking service at www.onlinebanking.natwest.com (opens in a new window).
2. Select 'Statements' from the left-hand menu.
3. Under the 'Your accounts' heading select 'View, save and print PDF statements and certificates of interest (up to seven years)'.
4. Choose an account from the list.
5. Click 'Next'.
6. Choose which date range you want to view.
7. Click 'View statement'. Your full statement for that date range will be displayed.
8. At the top of the statement click on the 'Download Statement (PDF)' link (will only show if PDF is available).
9. When prompted select 'Open'. Your statement will be downloaded and opened as a PDF file which you can now print or save.

To view or download transactions since your last statement, just follow the steps in How do I search for transactions online?

Download other mail

You can view and download up to two years’ worth of personal account mail in Online Banking. Here’s how:

1. Access your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
2. Select 'Mailbox' in the left-hand menu.
3. Under the ‘Subject' heading select the item of mail you wish to view. Your mail will be downloaded and opened as a PDF file, which you can now print or save.