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What is an Online Banking activation code?

You'll need an Online Banking activation code when you register or re-register for Online Banking. It's used to generate or reset your security number and password for your online access.

We'll send your activation code by text message if you have a valid mobile number, or by post if you don’t have one on file. You should receive a text message immediately, which is valid for 20 minutes. Or if it’s sent by post it should arrive in 7-10 working days, and will be valid for 45 days from the date on the letter.

Have you not received an activation code, or has it expired? To get a new code, please complete our set up Online Banking (opens in a new window) form.