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How do I log in to Online Banking?

To log in to Online Banking you will require your Customer number, PIN and Password. Please use the following instructions to log in to Online Banking.

Watch - How to Log In to Online Banking

How to log in

  1. To access Online Banking visit www.natwest.com/online (opens in a new window) and click on the login button in the top right of the screen or you can go directly to www.nwolb.com (opens in a new window).
  2. Type in your Customer Number.
  3. Click the 'Log In' button.
  4. Enter the 3 numbers requested from your PIN.
  5. Enter the 3 characters requested from your Password.
  6. Click the 'Next' button and you should now be logged in.

Customers without a Customer Number, PIN or Password.


If you do not remember your Customer Number, you have the option to log in with your Card Number followed by your PIN and Password. If you don’t have access to any of these details - simply complete our Online Banking application form (opens in a new window).

Having trouble logging in?

We have a number of solutions to help you, try our login helper

Forgotten your login details?

If you can't remember your login details please try our forgotten login details help.