For extra security, we may ask you to generate a one time passcode using your card reader. This is so we can confirm your identity when logging into Online Banking.
When you bank online, you also need a card reader to:
- set up a payee
- make a payment for the first time online
- update any regular payments, like standing orders
- amend the payment reference when paying a bill or company who's account details are stored within Online Banking
- update personal details, like your mobile number, PIN, email address or password
- manage your activity alerts
Alternatively you may be eligible to use your biometrics on your mobile app.