How can we help you?

You can amend your payee reference when making a payment.

You may need a card reader or mobile phone, if registered for biometrics, to amend your payee reference, so it's best to keep either handy.

To amend an existing payee reference:

  1. Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
  2. Select 'Payments and transfers' from the main menu, then on the payments and transfers landing page choose the account you want to make a payment from and select 'Pay one of your saved payees'
  3. Follow the instructions on screen and change the reference at the same time when making the payment

The payee reference contains the reference information provided when the payee was created. Any changes you make to the payee reference will not be reflected in any scheduled payments.

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

Available 24/7

Find Cora in the mobile app, Online Banking or our website