How can we help you?

The most common solutions for this are:

  1. If you already have a payee set up to the same account number and sort code, please either use the existing payee or delete the existing one and try adding them again.
  2. Carefully check the details you have entered.

If neither of the above applies please check our Service Status page (opens in a new window) for any known service issues

Ask Cora

Cora can help you with a wide range of queries and show you how to do your banking.

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