Your Online Banking PIN and password must meet the following:
PIN criteria
Your PIN must have four digits. To keep it secure, we won't accept:
- Numbers in an ascending or descending order, for example 1234 or 7654
- The same number three or four times in a row for example 1222 or 7777
Password criteria
Your password must be between 6 and 20 characters, and have both letters and numbers. To keep your password secure, we don't allow:
- Hyphens, punctuation marks, or spaces
- 3 letters or numbers in ascending or descending order, for example hello123 or abc3susan
- The same character repeatedly, for example CCCCCCCC or 999999999
Please remember your PIN and password will be used with both online banking and telephone banking.