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How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Online Banking. Your replacement will arrive in 3-5 working days.

  1. Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
  2. Select 'Security' from the menu in the 'Using a card reader' section.
  3. Select 'Order a card reader'.

Need to make a payment or manage a standing order without a card reader?

With the NatWest app you can quickly and easily make payments and manage your regular payments without a card reader. Limits and criteria apply.

Find out more about making payments (opens in a new window) using the mobile app.

Find out more about managing standing orders (opens in a new window) using the mobile app.