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How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Online Banking. Your replacement will arrive in 3-5 working days.

  1. Log in to your Online Banking service at (opens in a new window)
  2. Select 'Security' from the menu in the 'Using a card reader' section.
  3. Select 'Order a card reader'.