How can we help you?

Yes, you can cancel a standing order online up to 2 working days before it's due out.

Cancelling a standing order online

1. Log in to your Online Banking service at www.onlinebanking.natwest.com (opens in a new window)
2. Click the 'Payment and transfers' link.
3. Under Standing orders click 'Manage standing orders'.
4. You will now see all the standing orders you currently have set up.
5. Select a standing order and click 'View standing order' to view more details or 'Cancel standing order' then 'Confirm' to cancel it.
6. You will then see a confirmation screen confirming cancellation of the standing order.

Please note: If your standing order is due within 48 hours we will send you an email to confirm that it has been cancelled, so please make sure that we have your correct email address on file.

Cancelling a standing order using your mobile banking app

1. Log in to your mobile banking app
2. Select the 'Payments' button from the Home screen and ensure the preferred account is set to the account which the standing order is set up on, select 'Regular payments'
3. Select 'Standing Orders'. You can also Select 'Standing Orders' from the account menu
4. Select the standing order you want cancelled. You will see the detail of the standing order, and the option to cancel the standing order will appear at the bottom of this screen

We can also cancel and recall the standing order if you call us on by 6pm, one working day before the due date. You can reach us on 03457 888444 (overseas +44 3457 888444) in England and Wales, or 03459 000 200 (overseas +44 1183 732 069) in Scotland.